Refund policy

Return Policy

You have 30 days after receiving your item to request a return. Items must be unused, with tags, in original packaging, and include proof of purchase. Contact hello@telltales.co to begin a return.

Returns sent without prior approval will not be accepted. We reserve the right to deny any return that doesn’t meet our conditions.

Damages and Issues
Check your order on arrival and contact us immediately if it’s defective, damaged, or incorrect so we can address the issue.

Non-Returnable Items
Certain items, like perishable goods, personalized products, personal care items, and hazardous materials, cannot be returned. Sale items and gift cards are also non-returnable. For questions, email us.

Exchanges
Return the original item, then place a new order once the return is accepted.

Refunds
Approved refunds will be processed to your original payment method within 10 business days. If it has been more than 15 business days, please contact us at hello@telltales.co.

EU 14-Day Cooling-Off Period
EU customers may cancel within 14 days, provided items are in original, unused condition with proof of purchase.

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